All orders over $100.00 (before taxes) will receive FREE shipping anywhere in Canada.
On orders under $100.00, a flat fee of $15.00 will apply.
We are committed to shipping all orders within 2 business days. We will contact you by email once your order has shipped with your tracking information.
Delivery times may vary depending on the carrier, season, geographic location, and delivery method selected.
Please note that we do not ship on Saturdays, Sundays, or national and federal holidays.
We are currently unable to ship outside of Canada.
FREE local delivery in Hudson, Rigaud, and Saint-Lazare for all orders.
Applicable to the following postal codes:
HUDSON: J0P 0A9, J0P 1H0
RIGAUD: J0P 0A6, J0P 1P0
Pick up at our workshop
Monday to Friday from 9 am to 5 pm
If your order cannot be delivered due to an incorrect or incomplete shipping address, we are not responsible for any loss. If the package is returned to us, you will receive a refund for the item(s) purchased. Shipping charges will not be refunded.
Taxes will be charged at the time of payment of your order. All prices listed on the site are exclusive of taxes.
Please note that once an order has been placed, we cannot make any changes to the order, including cancellations or discounts.
Please note that by completing the checkout process, you agree to our store policies.
For direct assistance, questions, or comments on orders, don't hesitate to get in touch with us at email@example.com or 450.202.1200
Please send us an email as soon as possible to firstname.lastname@example.org with your order number to obtain a prepaid label for the return of the merchandise.
Any product returned to EKOLOJI without prior authorization will be considered an unauthorized return; the customer will not receive a credit note for the product and the product will not be returned to the customer.
Items that you wish to return for an exchange or refund must be mailed within 15 days of the purchase date.
Sale items that include the words "final sale" are not exchangeable or refundable.
Any shipping charges you may have paid for an order are not refundable.
Items returned for exchange or refund must not have been worn, soiled, washed or altered in any way.
We will exchange or refund your order once your return package is delivered to our shop.
If a promo code or coupon was used at the time of purchase, only the reduced amount you originally paid will be refunded (not the full retail price of the product).
For refunds, you will receive a refund via the payment method with which the order was completed. You will receive an email notification when the refund is issued. It may take 1-5 business days for the refund to appear on your bank statement.
Upon receipt of the package, we will deduct a $7.00 processing fee from the refund amount of your return.
For direct assistance, questions, or comments on online orders, don't hesitate to get in touch with us at email@example.com or 450.202.1200
When you visit our Site, we collect certain information on your device, ("cookies") in order to optimize your experience on the site and analyze traffic. By accepting cookies, your data will be anonymously aggregated with the data of all other users.
Links to Other Sites
Our site may contain links to other sites of interest. However, once you have used these links to leave our site, you should note that we have no control over these other sites.
Therefore, we cannot be responsible for the protection and privacy of any information you may provide while visiting those sites which are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to those sites.
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